What stays yours

Three promises, and one refusal

Handing your customer list to a piece of software is a real decision, and “trust us” is not an answer. Here is what is actually true, including the part where we tell you what we will not do for you.

Another seller cannot see your customers

Not their names, not their numbers, not your notes about them, not one order. Three sellers in the same building share a page and share nothing else.

This is not a setting anybody can get wrong. Every part of the system that reads business data is filtered by which business is asking, and there is an automated test that walks every single endpoint asking for another business’s data and requires a “not found”.

Your money never passes through us

Your neighbour pays you by UPI or in cash at your door, exactly as she does now. There is no payment gateway in this product and there is not going to be.

So there is no settlement, no payout to wait for, no gateway fee, and no float we are earning on. We could not hold your money if we wanted to — there is nowhere in the system for it to sit.

You can take everything and leave

Orders, customers and products, to a spreadsheet, whenever you want — including on the day you stop using it. No notice period and nothing to unwind.

Being able to leave is the only version of this promise that means anything. Everything else is a company asking to be trusted.

The refusal

We do not inspect sellers, and we do not verify what they tell us. Not their food safety, not their hygiene, not their FSSAI registration. A seller can record a registration and it is shown on their page; most home businesses in these communities do not hold one, and nothing here depends on it.

We also do not confirm that an allergy note was acted on. The note reaches the person cooking and is put at the top of their list, where it is hard to miss. That is the whole of what the software can honestly claim, and saying more would be worse than saying nothing — because somebody would rely on it.

A promise we do not keep is worse than no promise. This is the one place where being useful and being honest pull in opposite directions, and we would rather be honest.

Some smaller things, in the same spirit

Your neighbour is one person, not one person per shop. She confirms her number once and it works at every seller in her community. Correcting her flat number corrects it for all of them — and none of them can see the others’ orders.
Deleting means anonymising. Her name and number go; the financial rows of past orders stay, because you have to keep a record of what you sold. We would rather say that than promise an erasure we will not perform.
Collection staff see a masked number. Last four digits only. You see the whole number because you may need to phone her — and every time that happens, it is recorded.
Offers need permission; order updates do not. No permission recorded means no permission given. Somebody who has switched off offers is still told when her food is ready.
This website loads nothing from anybody else. No analytics tag, no embedded fonts, no third-party script of any kind — asserted by a check that fails the build if one appears.
Your order tracking link is a credential. Unguessable, opening one order, and deliberately kept out of search engines. Treat it like a photo of your receipt.

The full detail is in the privacy notice and the terms, both written in plain English rather than the usual language.

Cooking for your neighbours already?

Tell us what you sell and where. We will reply within a working day, and we set the whole thing up sitting with you — your products, your prices, your customer list.

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Free while we onboard our first sellers. No contract, no cut of your orders.