Privacy notice
The list is short on purpose. The less that is held, the less there is to get wrong — and most of what a food-ordering service usually collects turns out to be unnecessary when the person collecting the food lives in the same building.
Last updated 12 August 2026.
Email is optional and most people never give one. There is no date of birth, no gender, no photograph, no precise location, no device identifier, and no payment credential of any kind — the last one because no payment ever goes through us. We do not use advertising trackers, and this website loads nothing from any third party at all.
They see your name, your number, your tower and flat, your order and any note on it. They need all of it to hand you your food.
Each seller sees only their own orders and their own notes about you. A seller in the same community cannot see what you ordered from anybody else. That boundary is enforced in the system itself and checked automatically, not left to good behaviour.
Staff a seller has invited. Anyone in a collection-only role sees your mobile number masked to the last four digits. The seller themselves can see the full number because they may need to phone you about an order, and each time they do, that is recorded.
We can reach data to run and fix the service. Support access is per request, with a reason, and the record of it is written before the data is shown rather than afterwards.
We do not sell data, we do not share it for advertising, and there is no analytics company receiving your activity. Our hosting and database providers process data on our behalf under contract, and that is the whole list.
You confirm your number once and it works at every seller in your community. That is deliberate — you are one person, not one person per shop — and it means correcting your flat number once corrects it everywhere. It does not mean sellers can see each other’s orders.
We remove your name, number and address so that nothing identifies you. The financial rows of past orders survive, because a seller has to keep a record of what they sold. We would rather tell you that than promise an erasure we will not perform.
No permission recorded means no permission given. Updates about an order you have placed are a different thing, and turning offers off never stops them — you will still be told when your food is ready.
Ask at contact@neighbuy.co.in and we will come back to you.
For anything about your personal information, or a complaint you want formally recorded: contact@neighbuy.co.in, or WhatsApp +91 77026 00917.
Written in plain English on purpose. This describes what the system actually stores rather than restating the law. India’s Digital Personal Data Protection Act applies to us and its obligations are still phasing in; as NeighBuy grows beyond its first sellers this notice will be reviewed properly by a lawyer, and it will say so when it has been.