Terms of use
Who you are dealing with, and who is responsible for what
There are two different people using NeighBuy — a seller running a business, and a neighbour buying dinner — so there are two short sets of terms. Read the one that is you.
Last updated 12 August 2026.
The one sentence that decides most of the rest
NeighBuy is software. The seller is the food business. When you order, your contract is with them, not with us.
That is not a disclaimer bolted on afterwards — it is how the product is built. The seller sets their own prices and keeps all of them. We take no commission. Money moves directly from you to them and never passes through us. We do not choose which sellers you see beyond listing the ones in your own community, and we do not rank or promote any of them.
If you are buying
You are buying from the seller
Your order, your money and your food are between you and the seller whose page you ordered from. NeighBuy records the order and shows it to both of you. That is the whole of our part in it.
Food, quality and safety are the seller’s
The seller is responsible for what they cook, how they cook it, what is in it, and for holding whatever registration or licence applies to them. We do not inspect sellers and we do not verify what they tell us. Some sellers record an FSSAI registration and it is shown on their page; many home businesses in these communities do not hold one, and nothing here depends on it.
If you have an allergy or an intolerance, put it on your order and speak to the seller. The note is passed to them and shown when they cook. We cannot confirm that it was acted on. If it matters seriously, talk to the person cooking your food.
Payment
You pay the seller directly, by UPI or in cash, when you collect. There is no payment gateway in this product. We never hold, transfer or refund money, and we never see your payment details — the only thing recorded is whether the seller has marked your order as paid.
Collection, changes and cancellation
Collect from the address and at the time shown on your order. Cancellation is the seller’s decision and follows whatever they normally do — once they have started cooking they may reasonably say no, because the food has already cost them. If something is unavailable they can remove it from your order, and the amount comes down accordingly.
Problems with an order
Refunds, quality and anything that went wrong with the food are between you and the seller. We can show you the record of what was ordered and when. We cannot settle a disagreement about it, and we will not pretend to.
Your tracking link is private
The link to your order is unguessable and opens that one order. Anyone you forward it to can see that order — treat it the way you would a photo of your receipt.
Using the service reasonably
Do not place orders you do not intend to collect, do not attempt to reach anybody else’s order, and do not scrape or automate against the site. We can withdraw access for any of those.
If you are selling
You are the food business
You are solely responsible for food safety, hygiene, ingredients, allergens, labelling, and for holding whatever registration or licence applies to you. You confirm that you comply with the food law that applies where you are. We make no claim to verify any of this, to you or to your customers.
Where a customer records an allergy or a dietary note, it is shown to you and it is your responsibility to act on it.
Your customers’ details are for fulfilling their orders
You are given a customer’s name, mobile number and address so that you can prepare and hand over their order, and for nothing else. You may not export, sell or pass them to anybody else, you may not add them to marketing you do outside NeighBuy without their agreement, and you must delete them if the customer asks.
You can see your own customers, your own notes and your own orders. You cannot see another seller’s, and they cannot see yours.
What it costs
Nothing at present. We are onboarding our first sellers and none of them are paying. If we introduce a fee you will be told at least thirty days beforehand, and nothing will start charging automatically. We take no commission on any order, from any source.
One thing could carry a per-message cost in future: SMS. Nothing uses it today — messages open your own WhatsApp, which costs nothing — and if that changes it will be priced openly before it is switched on.
Your staff
Anyone you invite acts for you, and you are responsible for what they do in your business. Remove them when they stop working with you; their access ends immediately when you do.
Leaving
You can export your orders, customers and products to a spreadsheet at any time, including on the day you leave. There is no contract term and no notice period. Your data is yours and we will not hold it hostage.
When we would suspend an account
If there is a credible food-safety complaint, if customer details are being misused, or if the service is being used to defraud somebody. We would tell you why.
Things that apply to everybody
Availability
We aim to keep the service running and we do not promise it never breaks. If it is down during a Sunday lunch that is a real loss to a seller, and saying so plainly is better than burying it — but we cannot be liable for lost sales, and our liability in any case is limited to what you have paid us, which for now is nothing.
Changes to these terms
If we change anything material we will update the date at the top and tell sellers directly. We will not change them quietly.
Getting in touch
contact@neighbuy.co.in, or WhatsApp +91 77026 00917. For anything about your personal information, see the privacy notice.
Written in plain English on purpose. This describes what the product actually does rather than covering every eventuality in the usual language. As NeighBuy grows beyond its first sellers these will be reviewed properly by a lawyer, and this page will say so when they have been.