Hand it over in ten seconds
Somebody is at the door. Find their order, check it is paid, done.
Thirty people arriving over ninety minutes is where a good day goes wrong. Pickup mode is one screen, one input and one action, sized for a thumb and used standing in a doorway — and the part before it, telling everybody at once that the food is ready, is a single tap rather than thirty.
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One box, any answer.
Pickup code, order number, name, tower, flat, or the last four digits of a number. Numeric keypad by default, because most people say the code.
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Big enough to use standing up.
One result, one action, and targets sized for a thumb rather than a mouse.
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Thirty ready at once.
Move a whole service to ready in one action, then send one message to your group. Doing it one at a time is about seventeen minutes of opening and closing WhatsApp.
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Unpaid is not an alarm.
Almost every order is unpaid until she arrives. It shows as money still to collect, not as a red banner you learn to ignore.
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Undo.
For thirty seconds after, because hands slip.
What this deliberately does not do
- Pickup time slots are off unless you switch them on. Your customers do not choose a slot today, and making them is a change to their habits, not yours.
Cooking for your neighbours already?
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